It used to be that most organizations functioned just fine with a traditional pyramid structure.
A CEO at the top devised overall strategy.
A COO reporting to him/her oversaw the internal operations of the firm.
A group of VP’s or SVP’s each ran a functional area and reported up the line to the COO and CEO.
Today, however, even in small and mid-size firms, business has become too complex and the information and skills needed to manage companies too diverse for this type of vertical structure.
Organizations are being managed more and more by Leadership Teams, a cross-functional group of people charged not just with maximizing the effectiveness of their own functional areas but also of the company as a whole.
But companies are often finding it difficult to make these Leadership Teams as effective as they need to be.
According to the Center for Creative Leadership, “The increase in the utilization of teams at senior levels has not been matched by an increase in the ability of CEO’s and other leaders to make good use of them.”
Leadership teams, no matter how skilled the members are as individual performers, are often unprepared to act effectively as a team.
Why is this?
A number of factors may contribute, including:
- Implicit tensions between maximizing what’s best for one’s functional area and for the organization overall
- Power dynamics and competition that may result from a group of successful, ambitious people being thrown together in a team situation
- Difficulties in establishing the trust and open communication necessary for good collaboration
Bringing Individual Performers Together For The Good Of The Team
So what can be done about these kinds of issues?
We can’t just throw up our hands and refuse to work together in groups or teams. Most of us have plenty of experience working in a team setting, but very little training or development in how to do so effectively.
So what we need are some tools and approaches to help make our teams more successful.
The process of making Leadership Teams more effective has four aspects:
- The focus must be on behavioral change – “What do we need to do differently?”
- Driven by the strategic imperatives of the business—“Why is that important or necessary?”
- Relying on input from the team’s superiors, peers, direct reports and other key stakeholders – “What will those changes look like on a day-to-day basis?”
- Measured by concrete changes in behavior, observable to stakeholders – “How will we know change is happening?”
An Example of Creating An Effective Leadership Team
So how do you really improve a team’s effectiveness in practice?
Here’s one example:
The eight top leaders of a small firm recently received 360 assessments.
Then all of the leaders’ 360 assessments were aggregated to get a picture of the team’s overall behavior. The goal was to determine whether there were any general developmental challenges for the Leadership Team.
Sure enough, the results show an important concern for the team as a whole.
Of eight different executive competencies on which the leaders were rated, the lowest ranked skill for the team as a whole was in an area called “Fairness/Objectivity.”
“Fairness/Objectivity” is a critical area of leadership for any company, since it concerns the extent to which executives are seen to effectively evaluate performance against established criteria, foster teamwork and promote equality to accomplish objectives.
All but one of the leaders had also received specific suggestions for improvement in that area from raters, indicating that nearly all of the individuals on the team needed development on this competency.
One solution might have been for each of the leaders to work individually on his/her behavior in the area of “Fairness/Objectivity.”
However, identifying it as a team challenge had some important benefits over the individualized approach.
First, working on it as a team spurred discussion about the importance of this competency to the success of the business. Leaders talked about the impact it might have on their ability to recruit and retain key talent, as well as its effect on the level of motivation and commitment in the firm.
Second, leaders were able to provide each other with support as they made necessary behavior changes. Feedback like this is not easy to hear. By tackling it as a team, they were better able to listen to the message being sent to them and provide support and encouragement to one another in solving it.
Third, working on this developmental challenge as a team was an efficient way to address it.
Finally, not to be overlooked is the value of having these kinds of discussions on a team level—they provide an opportunity for the leadership team to talk openly and directly about how they interact and complement one another, about what messages they send to the rest of the company, about behaviors they value, and so on.
In turn, that conversation helps to build trust and strengthen relationships, creating a virtuous circle in which the Leadership Team can then address other competency improvements.
Although a team can address these developmental issues on its own, this group of leaders chose to engage an executive coach to work with them.
A coach experienced both in leadership development and group dynamics facilitated the team’s conversations and led them through a step-wise development plan, consisting of:
- A half day session to discuss the results of the aggregated 360 results, agree on a competency area to work on as a team, and identify concrete behaviors that the team—both as individuals and as a unit—could put in place
- Working desired changes relying upon one another for ideas, suggestions and feedback
- Other stakeholders in the organization also providing ideas and feedback to them
- The team and coach meeting periodically—usually every few weeks–to monitor and discuss their progress, identify further actions to take, provide encouragement and support to one another and help generate ideas for overcoming any problems or obstacles
- A few months down the road, the team then receiving a mini-360 assessment specifically focused on measuring its progress on the “Fairness/Objectivity” competency
Over time, the leadership team was able to improve its behavior in areas related to “Fairness/Objectivity”, as measured by stakeholder feedback.
At the same time, team members learned to communicate more openly about challenging behavioral issues, increase the level of trust and transparency inside the team, and celebrate shared success in achieving a difficult goal as a team.
Thus, through utilizing a team-centered feedback approach your organization can more effectively create and nurture your existing individual performers to be more team-centric and become a better nucleus for shared leadership and further increase the success of your organization.
 “Senior Leadership Team Coaching”, Center for Creative Leadership, 2008
image of pyramid: tripadvisor.com
image of scale: watershetassociates.com